How can I pay in the pledge manager?
You can use your credit/debit card or your Paypal. If you need other payment methods, please contact us to see what can we do ([email protected]).
Last updated: November 12, 2024 03:57
Can I step up my pledge level?
Yes, of course. Please click on “Switch your Pledge Level” (under the green “Get started” button) and select your new level.
Last updated: November 12, 2024 03:48
How can I get add-ons and more copies of the rewards?
If you backed The Howl of the Chimeras, you can get all add-ons in the ADD-ON step of the survey. If you missed the campaign you can enter the Pre-order store now. You will find not only add-ons but special bundles with rewards.
Last updated: November 12, 2024 03:49
When will I receive my rewards?
The early access to The Howl of the Chimeras PDF will be available during December 2024. Production will ster on January 2025 and shipment is expected to begin on February 2025.
Some digital rewards will be available as soon as all payments are made and order is locked (246 Corbitt street, A Desperate Cry, Scions of the Dark Goddess campaign PDF).
Last updated: November 12, 2024 03:51
I need to change my shipping address. How can I do that?
You can change your shipping addresss anytime untill we get close to shipping time. Then addresses will be locked. If you need to change your address before that, you can enter your survey and edit it whenever you want. If your address is locked and you need to edit it, please email us to [email protected] as soon as possible.
Last updated: November 12, 2024 03:51
Shipping costs are very high compared to my area according to the crowdfunding.
In most cases, the following occurs:
When the platform does not have the patron’s address, it assigns “Everywhere else” by default (distant or undefined places). When you reach the last step, indicate your country and full address and the shipping costs will be automatically updated.
If this is not the case, please email us to [email protected]
Last updated: November 12, 2024 03:57
I need support regarding The Howl of the Chimeras project.
Please email us to [email protected]. We will be happy to help you.
Last updated: November 12, 2024 03:52
Current Estimated Lock Order Date: December 2024
Current Estimated Shipping Date: February 2025
Translation and edition are on track. Estimated dates keep the same.
Last Updated At: 11/11/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.